ICT solutions

As organisations face up to the reality of having to provide 24 x 7 business systems access for their employees, customers and suppliers, It is the IT department which is being challenged to provide the lion's share of the resource necessary to facilitate round the clock business operations.

It is becoming a near impossible task to deliver in isolation. E-business, the internet, mobile and geographically dispersed workforces all combined with increasingly complex integrated business systems, leave little room for manoeuvre, in a highly pressurised IT function.

We firmly believe that strong IT partnerships are the answer, where shared expert resources can be pooled and integrated together to deliver an integrated service delivery function for the business. By intelligently utilising the resources available from our combined people, we can significantly improve the range, timeframe and quality of the IT services we deliver.

Such partnerships require confidence, trust and capability, that's why our IT services division work to the highest quality standards, ITIL based support processes, BS 15000 quality assurance, as well as recognised industry accreditations including Microsoft Gold and Cisco Premier Partner awards, come as standard with our IT support services.

IT Solutions

We can provide you with a range of "off the shelf" or "bespoke" managed service contracts to your specific requirements.

Our IT support services include:

You generally choose communications products by price, quality and the range of features offered. But that's not the full picture and without first class maintenance and support services, you may find yourself cut off from your employees, customers, suppliers and data by even a trivial problem.

Support and maintenance are an integral part of the ICT WORLD SERVICES service. All of our products are supported by a range of maintenance and service options that ensure you get the most from your systems and service every day and the speed of response you need when things go wrong.

Online support

We have dedicated customer support websites that offer a comprehensive range of self-support tools. You will find all the product support information you need, including detailed frequently asked questions.

Customer support - customers with a ICT World Services maintenance contract can register to use our customer support site free at any time. Get access to the online information you need and to product specialists who can answer your questions Visit www.ICTWorldServices.com to register your details.

ICT World Services Helpdesks

ICT World Services provides helpdesks to give you the additional support you may need whether you have a single system or a complex network. Every main system and service we offer has its own helpdesk and each is staffed by people with an in-depth understanding of the system and will cover any operational and configuration issues that you may face.

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